The cost of purchasing cheap tickets on low-cost airlines has proven costly for hundreds of thousands of passengers.
Ryanair, Europe’s biggest budget airline recently cancelled some 2000 flights. The company says the decision was because of a scheduling blunder among its pilots and cabin crew. Well, as you can imagine, that decision sparked immediate outrage from frustrated passengers. The CEO, Michael O’Leary, was forced to apologise – saying Ryanair ‘messed up’. To make matters worse, travel insurance companies have told many of the travellers that hotel and car rental cancellations will not be covered. The flight cancellations are expected to last until the end of October. So, what can passengers do to protect their rights?